Terms of Service

Last updated 2026-09-17 · terms of use and terms of sale (CGU & CGV)

These terms govern your use of Unhalt and the sale of its subscription. They are written to be read — if anything here is unclear, ask before you subscribe.

1.Who you are contracting with

Unhalt — the website unhalt.app and the application at app.unhalt.app — is published by [NOM] ([FORME JURIDIQUE]), registered under SIREN [SIREN], whose registered address is [ADRESSE]. [TVA]. You can reach us at [EMAIL] or by phone on [TÉLÉPHONE]. Full details are on the legal notice page.

2.What these terms are, and when you accept them

This one document is both the terms of use of the service and the terms of sale of the subscription (what French law calls the CGU and the CGV). Nothing requires them to be two documents, and one is easier to read.

You accept them when you create an account: the sentence under the sign-up button says so, and we record on your account the date of that acceptance and the version of the terms you saw. You confirm the sale part again, expressly, when you subscribe (section 7). If you do not accept these terms, do not create an account.

3.What Unhalt is

Unhalt turns a project you describe into an ordered plan and then shows you one task at a time, hiding the rest. It uses AI to build and adjust that plan and to write guidance for individual tasks.

It is a planning tool. It is not professional advice of any kind — not legal, financial, medical, or technical. What you do with a plan it produces is your decision and your responsibility.

4.Your account

• You need a working email address. You can sign in with a password or with your Google account — keep whichever you use secure, and remember that access to the mailbox is access to the account, since that is where a confirmation or reset link goes.
• One account per person. Accounts are personal and may not be shared or resold.
• You must be at least 16 years old.
• You are responsible for everything done through your account.

5.The free trial

Every new account gets 14 days of full access, free, with no card required. Nothing is charged during the trial and it does not turn into a paid subscription on its own — if you do nothing at the end of it, you simply stop being able to make changes.

When the trial ends without a subscription, your account and everything in it stays where it is and stays readable. What stops is writing: creating projects, changing a plan, and marking tasks as finished. You can still read every project, export everything, and close your account.

6.Subscription, prices and payment

• Two plans: €9.99 per month or €99 per year, taxes included. Depending on where you are, Stripe may bill you in your local currency; the price you pay is the one displayed at checkout, including any applicable VAT.
• The subscription is open-ended: it runs by monthly or yearly periods and renews automatically at the end of each one until you cancel. There is no minimum commitment beyond the period already paid for.
• Payment is taken by Stripe. We never see or store your card details.
• If a renewal payment fails, we keep your access open until the end of the period you have already paid for while Stripe retries the card.
• We may change our prices. An existing subscription keeps its price until the end of its current period, and we will tell you by email at least 30 days before a change applies to you. If you do not want the new price, cancel before it takes effect.

7.Immediate start and right of withdrawal

As a consumer in the European Union you normally have 14 days to withdraw from a contract concluded at a distance (article L221-18 of the French Code de la consommation). Because every account starts with a 14-day free trial, you may already have used the service for up to 14 days before any money changes hands.

The subscription starts the moment you pay. For that reason, before paying, on the subscription page, you tick a box by which you expressly ask us to start providing the service immediately and acknowledge that, once it has started, you lose your right of withdrawal (article L221-28 of the Code de la consommation). Payment is not possible without ticking that box, and the time you ticked it is recorded with your payment.

Once the service has started, payments are not refundable, except where the law requires it. Cancelling is available at any time and always takes effect before the next renewal.

8.Cancelling

You can cancel at any time, yourself, from your subscription page in the app (reached from your account page through “manage subscription”): press “cancel subscription”, then confirm. That is two clicks, without leaving the app. No notice period, no email to write, no retention call.

Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for, and until that date you can resume the subscription from the same page. After that the account behaves exactly as described in section 5: readable, exportable, closable.

9.AI, and what it means for your content

The plans, the how-to guidance and the replies in the idea conversation are generated by an AI system.

To build and adjust your plans, the text you write — your idea conversation, your project and task titles, the plan changes you describe — and the project summary and style profile built from it are sent to our AI provider, Anthropic, and processed there. It is used to produce your result and is not used to train their models. The privacy policy sets out where that happens and under what safeguards.

AI output can be wrong, incomplete, or unsuitable for your situation. Treat a generated plan as a starting point you judge, not an instruction you follow.

10.Your content stays yours

Everything you write in Unhalt belongs to you. You grant us only the permission needed to run the service: to store your content, display it back to you, and send the relevant parts to the providers listed in the privacy policy so the features work. Nothing more — we do not publish it, sell it, or use it to advertise.

11.Acceptable use

You agree not to:

• use Unhalt for anything unlawful, or to plan anything unlawful;
• attempt to break, overload, or circumvent the service — including its payment gate — or access anyone else’s data;
• resell or redistribute access to the service;
• automate access in a way that places an unreasonable load on it.

If you do any of these, we may suspend or close your account. Where the breach is not serious we will contact you first.

12.Availability

We work to keep Unhalt running but do not guarantee uninterrupted service. It may be unavailable during maintenance, or because of a failure at one of the providers it depends on. We do not promise a specific level of availability, and we recommend exporting your data periodically from your account page.

13.Ending the agreement

You can close your account at any time from your account page. Deletion is immediate: your projects, versions, tasks and history are erased from the service. Backup copies expire on our database provider’s backup cycle, and we keep the invoices we are legally required to retain (see the privacy policy). Any active subscription is cancelled as part of the same action.

We may close your account for a serious or repeated breach of section 11, or if we stop operating Unhalt — in which case we will give you at least 30 days’ notice by email so you can export your data, and refund the unused part of any subscription you have paid for.

14.Liability and legal guarantees

Nothing in these terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, for fraud, or under the French consumer guarantees of conformity (articles L224-25-12 and following of the Code de la consommation for digital services) and against hidden defects, which apply in full.

Beyond that, our liability for any claim arising from your use of Unhalt is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect loss, lost profits, or the consequences of decisions you take on the basis of an AI-generated plan.

15.Changes to these terms

We may update these terms. For a change that materially affects you we will give at least 30 days’ notice by email; other changes take effect when published, with the date at the top of this page updated. Continuing to use Unhalt after a change means you accept it. If you do not, cancel and close your account.

16.Language, law and disputes

These terms are written in French and in English. If the two versions differ, the French version prevails.

They are governed by French law. As a consumer you also keep the protection of the mandatory rules of the country where you live, and you can always bring a claim before the courts of your own place of residence.

If something goes wrong, please write to [EMAIL] first — most things are settled that way. If we cannot resolve it within a reasonable time, you may refer the matter free of charge to our consumer mediator, [MÉDIATEUR], [ADRESSE DU MÉDIATEUR] ([SITE DU MÉDIATEUR]).